Reverse Pickup Charges

A reverse shipment fee of ₹100 per order will be deducted from the refund amount during processing.

• The deduction is applied once per order, regardless of the number of items returned.
  
• Shipping charges paid during the original purchase are non-refundable.
  

Return Process

1. Once your return request is approved by our support team, a reverse pickup will be arranged.
   
2. Reverse pickup availability depends on your serviceable pin code.
   
3. We will attempt pickup up to 2 times.
   
4. If pickup is unavailable or unsuccessful, the customer must courier the product to our return address.
5. We accept returns up to 7 days from the date of delivery.
   

Refund Processing

• After the returned product reaches our warehouse, it will undergo a quality inspection.
  
• Refunds are processed within 48 hours after successful inspection.
  
• Refunds are credited to the original payment method or bank account shared by the customer.
  

Exchange Policy

We offer free exchanges for eligible products.

Exchange Terms

• Exchanges are subject to product availability.
  
• No additional reverse pickup charges are applicable for exchanges.
  
• If the requested size or product is unavailable, store credit or refund may be offered.
• We accept exchange up to 7 days from the date of delivery.
  

Exchange Conditions

Products must be:

• Unused
  
• Unwashed
  
• Unworn
  
• Returned with original tags, packaging, invoices, and accessories
  

Products returned in damaged, used, washed, or soiled condition will not qualify for exchange.

Non-Returnable / Non-Exchangeable Products

Returns or exchanges may not be accepted for:

• Highly discounted or clearance sale items
  
• Innerwear, accessories, or hygiene-sensitive products
  
• Customized or made-to-order products
  
• Gift cards or promotional items
  

Damaged, Incorrect, or Missing Products

If you receive:

• A damaged product
  
• A defective item
  
• An incorrect item
  
• A missing item in your package
  

Please contact customer support within 24 hours of delivery with:

• Order ID
  
• Product images/videos
  
• Packaging images
  

Failure to report within the specified timeline may result in rejection of the claim.

Order Cancellation Policy

Orders can only be cancelled if they have not been dispatched from the warehouse.

Once shipped, cancellation requests will not be accepted.

Refund Timeline

After approval:

• Online payment refunds may take 5–7 business days to reflect in your account.
  
• Bank transfer refunds depend on banking partners and processing timelines.
  
• Incorrect bank details provided by the customer will not be the responsibility of the brand.

Customer Responsibilities

Customers are requested to:

• Keep products safely while in their possession
  
• Preserve original packaging, tags, and invoices
  
• Avoid using or washing products intended for return/exchange
  

The company reserves the right to reject returns that do not meet quality checks.

Support & Assistance

For any queries related to returns, refunds, or exchanges, please contact our customer support team during working hours.

Support Hours:

Monday to Saturday — 10:00 AM to 7:00 PM

All pending queries are usually resolved on the next working day.